Description & Requirements
Position Overview:
We are seeking an experienced IT Support Analyst with a minimum of 7 years in the field. The ideal candidate will have strong technical expertise, exceptional problem-solving skills, and a customer-focused approach. This role involves providing advanced support for our IT systems, troubleshooting complex issues, and contributing to the overall efficiency of our technology operations.
Key Responsibilities:
- Advanced Technical Support: Provide high-level support for hardware and software issues, resolving technical problems for users across the organization.
- System Administration: Assist in the management and maintenance of IT systems, including servers, networks, and applications, ensuring optimal performance and security.
- User Training and Support: Develop and deliver training sessions for end-users to enhance their proficiency with IT tools and systems.
- Documentation and Reporting: Create and maintain thorough documentation of IT processes, support procedures, and troubleshooting guides for reference and training purposes.
- Collaboration and Communication: Work closely with cross-functional teams to identify technology needs and implement effective solutions.
- Incident Management: Manage and prioritize support tickets, ensuring timely resolution of incidents and minimizing downtime for users.
- Continuous Improvement: Identify areas for improvement within the IT support function and implement best practices to enhance service delivery.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 7 years of experience in IT support or a related role.
- Strong proficiency in operating systems (Windows, macOS, Linux) and a variety of software applications.
- Experience with network administration, troubleshooting, and managing network hardware.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills, with the ability to effectively interact with diverse teams and users.
- Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are preferred.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development within a dynamic environment.
- A collaborative and inclusive workplace culture.
- Flexible work arrangements to support work-life balance.
The role presents an exciting opportunity for a financially savvy and operations-oriented individual to help drive and lead RTN’s Business Performance framework. As a Business Performance manager, you will be part of the global Business Development and Technology team, working closely with the broader Global RTN leadership team during this crucial time of strategic transformation
Based in Bain GBS Center in Warsaw you will be part of a team that will be the key connection point between RTN Leadership, regional operations, general consulting and internal Bullcave business functions (finance, technology services group, etc).
You will play a key role in developing and expanding RTN globally to ensure its financial and budgeting frameworks are equip for the transformation. You will manage relationships with internal Bain Finance and talent partners’ external finance teams, coordinating globally across offices to ensure a successful roll out.
Responsibilities
- Own RTN’s business performance framework
- Manage monthly and annual financial accounting including cost and revenue recognition
- Manage annual financial planning and forecasting including the annual budgeting process
- Manage a team of financial coordinators and act as an escalation point for all financial process matters (e.g. invoice discrepancies)
- Develop best-in-class analytical capabilities for RTN, arming RTN leadership and regional operations with business performance data needed to make data-backed decisions (i.e., pricing engine creation, automated KPI dashboards, etc.)
Requirements
- University degree in finance, economy, business administration or other related field
- University degree in finance, economy, business administration or other related field
- Experience in managing the annual budgeting process and developing financial forecasts.
- Extensive experience within finance departments managing business performance / FP&A related activities (accounts payable/ receivable, revenue recognition, etc.)
- The ability to develop and manage complex financial models, forecast financial performance, and analyse data to identify trends and opportunities
- Experience managing a team and dealing with a variety of senior stakeholders across geographies
- High level team organization, prioritization and time management skills
- Fluent English
What make us a great place to work
We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor’s list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.
